Business Operations Coordinator

For People is a team of skilled technologists dedicated to improving government services for disadvantaged and vulnerable populations. We are engineers, designers, researchers, and product managers building modern software for federal agencies.

To build great products, we need a great back office. We are looking for a Business Operations Coordinator to be hands-on with all components of our business operations. We need someone who brings technical discipline to the role, using logic and structured data to solve problems that others would solve manually. Your goal is to make the "User Experience" of working here seamless so our team can focus on the mission.

Is This You?

• You lead with kindness. You genuinely care about the humans behind the screens and bring patience, warmth, and positivity to every interaction.
• You love a good spreadsheet. You get excited to write formulas that optimize a process or sort through things.
• You are incredibly organized. You get a dopamine hit when you clear a queue, check a box, or empty an inbox.
• You are a systems thinker. When you encounter a process that is broken, slow, or repetitive, your instinct is to redesign it so it runs better next time.
• You have an automation mindset. You might not code, but you’re not afraid to click around the settings of a new tool to see how it works. You’d rather automate a task than do it manually for the 50th time.

What You’ll Actually Do

You will work directly with the Director of Operations to help keep us compliant, paid, and organized.

People Operations

• You own the onboarding experience for new employees. You’ll manage the checklist to ensure laptops arrive, accounts are provisioned, and paperwork is signed so our new team members can hit the ground running.
• You are the friendly but firm enforcer of compliance. You’ll audit timesheets regularly for our government projects. If someone forgets to log their hours or uses the wrong charge code, you find them and fix it so our invoices don't get rejected.
• You’ll be the first-level support for "How do I add my spouse to dental insurance?" and other simple HR and benefits questions from the team.
• You will handle the logistics for our virtual Town Halls and help plan our annual all-hands company offsite. You’ll also help us keep our culture alive, whether that's sending out little gifts when someone is having a bad day or helping organize a remote team "Lunch and Learn”.

Recruiting Coordination

• You’ll coordinate the loops between candidates and our hiring panels. You’ll make sure the candidate has the link, the interviewer has the resume, and nobody is sitting in an empty Zoom room.
• You’ll own the hygiene of our Applicant Tracking System, so candidates don’t fall into a black hole because we forgot to tag them with the right status.
• You’ll perform basic candidate outreach, reviewing resumes, and sorting applications.

Finance & Growth

• Each month, you’ll take all our timesheet data and prepare invoice drafts for our Operations Director to review and submit to our clients.
• You’ll review expense reports. If a receipt is missing or someone tried to expense a spa day, you’re the one who flags it against our policies.
• You’ll help write and organize content about what we do on our projects. When we need to write a proposal, you’ll help us avoid digging through email chains to find out what we did on that project in 2022.
• You'll act as the librarian for our contracts. You will organize incoming contract modifications, track period-of-performance dates, and ensure our digital records are tidy, structured, and audit-ready.

Bonus Points

• You’ve worked in the government of civic space before, or have a deep interest in it.
• You are a strong writer. You believe that a well-formatted Slack update is better than a 30-minute status meeting.
• You know your way around Figma or Canva enough to make an internal announcement look professional.
• You aren't afraid of a bit of programming to automate something (even if you just ask AI to write the script for you).

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